Privacy Policy

Last updated: May 2026

1. Who We Are

We are "Insight by ES Limited" , a private limited company based in the UK.

• Registered Office: 1 The Atrium, Phoenix Square, Wyncolls Road, Severalls Business Park, Colchester, Essex. CO4 9AS.

• Contact Email: ceo@insight-by-es.co.uk

• Contact Phone: 07368 139 207

2. What Information We Collect

We only collect the personal data that you give us voluntarily. This typically includes:

• Your name and job title where necessary

• Your contact information (email address, phone number, and postal address)

• Any details you provide in emails, contact forms, or over the phone.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries, quotes, or support requests.

• Provide the services you have purchased.

• Manage our internal records and accounts.

4. Our Lawful Basis for Processing

Under the UK GDPR, we must have a valid legal reason to use your data:

• Contract: Processing is necessary to fulfil a contract we have with you (e.g., providing a service you paid for).

• Consent: We may process your data if you have given us clear, active consent to do so (e.g., signing up for our mailing list).

• Legitimate Interests: We may process your data to run our business, provided your rights do not override ours.

• Legal Obligation. In the event we are legally compelled to release this under UK Law to a statutory authority.

5. Sharing Your Data

We will never sell or rent your personal data to third parties. We only share your data with trusted third parties when necessary, such as:

• IT, hosting, and email providers (e.g., Google Workspace, Microsoft 365).

• Delivery services (e.g., Royal Mail or couriers) to send you your products.

• Professional accountants or legal advisors.

6. Where We Store Your Data

Your data is stored securely. While we primarily store data within the UK, if we use third-party cloud services (like email), your data may be transferred outside the UK. We ensure these transfers comply with UK data protection laws (e.g., using standard contractual clauses).

7. How Long We Keep Your Data

We will only hold your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. For example, HMRC requires us to keep basic tax records for 6 years.

8. Your Data Rights

Under UK data protection law, you have several rights, including:

• Right of access: You can ask us for copies of your personal data.

• Right to rectification: You can ask us to correct inaccurate or incomplete data.

• Right to erasure: You can ask us to delete your data in certain circumstances.

• Right to object: You can object to our processing of your data.

9. How to Complain

If you have any questions or concerns about how we use your data, please contact us via email: ceo@insight-by-es.co.uk.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

• ICO Website: https://ico.org.uk

• ICO Helpline: 0303 123 1113